Shipping policy

Last updated: October 23, 2026

Thanks for shopping with VoltAir. This policy explains how we ship your order, what it costs and what to expect after you buy.

Free tracked shipping Australia-wide
Every order ships free with tracking, anywhere in Australia. We currently ship within Australia only.

Processing and dispatch
Orders are processed and dispatched within 24–48 business hours. Orders placed on weekends or public holidays are processed the next business day.

Delivery times
Most orders arrive within 5-10 business days of dispatch. These are estimates. Regional and remote areas, or busy carrier periods like Christmas and sales events, can take a little longer.

Tracking your order
When your order ships, we’ll email you a confirmation with your tracking number and link. Please allow 24–48 hours after dispatch for tracking to update in the carrier’s system.

Check your address
Please double-check your shipping address at checkout. If you spot a mistake, email us straight away and we can update it before dispatch. Once your parcel is in transit, we can’t redirect it.

Lost, damaged or delayed parcels
If your order arrives damaged, goes missing in transit, or hasn’t arrived within 10 business days of dispatch, email us. We’ll investigate with the carrier and send a replacement or give you a refund, at no cost to you. For damaged parcels, please send a photo of the packaging and the item.

Order changes and cancellations
Need to change or cancel your order? Contact us as soon as possible. We can make changes or cancel free of charge before dispatch. Once your order has shipped, it can’t be cancelled, but you can return it under our Refund & Returns Policy.

Questions?
Email support@voltairaustralia.com. We aim to reply within 1–2 business days.